If you’d like to share some kind words and smiles, please ask our front desk staff for a comment card at your next appointment. We’d love to hear about your experience!
From Nancy, adult
“I just wanted to say thanks for the great care I received from you and your staff. I was nervous about getting braces, especially because I am an adult and I was self-conscious about having braces on at my age. You and your staff assured me that many adults are now getting braces.
“I always enjoy coming in and catching up with the girls (assistants) in the office. They are all so friendly, reassuring, and caring. If anyone has any reservations or apprehensions about getting braces, you will surely feel confident after the first couple of visits.
“You are all a truly special group of professionals with a warm chairside manner. I look forward to bringing my daughter to you in the future for her orthodontic treatment.”
From Elizabeth, age 13
“I have been a patient of Dr. Smith for the past two years. My parents chose Dr. Smith to do my orthodontics treatments because he has treated my two older brothers and they were very pleased with his work.
“I have always had pleasant visits at Dr. Smith’s office because his staff has always treated me kindly. He and his staff have explained from the beginning what they were going to do and what I could expect. They are always very courteous and have a caring attitude.
“I look forward to getting my braces off very soon and I will always be grateful to Dr. Smith and his staff for the great care that I received.”
Anne, mother of Philip (age 9)
“The purpose of this letter is to thank you for your caring and sensitive treatment of my son, Philip. As you know, Phil suffers from a mild form of autism and has symptoms that include obsessive-compulsive disorder, as well as sensory integration dysfunction. All of these factors would seem to make receiving orthodontic treatment a virtual nightmare. Your cautious, go-slow approach has made this an excellent experience for Philip. He has managed the adjustment with minimal problems and actually looks forward to his visits to your office.
“It is sometimes a problem for parents of special needs children to find practitioners who can accommodate the sometimes confusing and unpredictable reactions some of these children would present. I appreciate your taking into account Phil’s needs in planning his course of treatment. I would be happy to recommend you and your staff to other parents seeking treatment for their sensitive children. Please let me know if I can be of any help to you in this regard.”
“As a businessman who deals with the public on a day-to-day basis, I realize the importance of a pleasant smile. I had always been self-conscious of my smile and decided at age 35 that it was time I see an orthodontist about straightening my teeth. I sought out Dr. Smith due to personal knowledge and professional referrals.
“Dr. Smith and his staff recognized the fact that at my age, I was apprehensive about the process and time involved in straightening my teeth. With confidence that only comes from professionalism, he and his staff prepared me for what was ahead, supported me through the process, and were always attentive to my needs.
“Two years later, I’m wearing a retainer. My braces came off a few months ago. The time passed quickly and the braces were always a source of conversation with others — a natural curiosity on their part. I truly believe that making the decision to straighten my teeth was a good one. I know I am more at ease with smiling now. I also know that I chose the right orthodontist to do the work. With his helpful and knowledgeable staff, Dr. Zack Smith offers to his patients competent and professional care. I would recommend this practice to any individual, young or old, when seeking orthodontic treatment.”